FAQ

Our ovens are highly customizable (no. of decks, finishes, supports, etc.) so we need to know your needs to create a tailor-made quote. Contact us by filling out the form here and we will be glad to answer all your questions.
If you prefer, you can contact your local dealer, consulting the list here.

Go to our page “Which oven shall I choose?” and select the relevant variables. For further info we are at your disposal: contact us by filling out the form here or via chat.

One of the most frequent doubts when choosing a professional oven concerns the power supply: electric oven or gas oven? It depends on your kitchen!

We can study together the solution that best suits your needs. Contact us by filling out the form here, one of our representatives will contact you to help you choose the perfect oven for you.

The instruction manual is inside each of our ovens. If you have lost it or need a new manual you can request it by email at service@morettiforni.com

You can scan the QR code on the oven and go on our detailed video tutorial page. For even more specific training you can contact our dealers, who are adequately prepared and help to support you. Click here to find the one closest to you.

In our ovens menu you can find many programs specifically designed for perfect baking or you can request the recipe and setting guide here.
Furthermore, for all our customers who are looking for specific baking advice, we provide a free baking consultancy service with our Corporate Chefs. Request it here now. Our experts guarantee a tailor-made baking!

Discover your local dealer, click here.

Contact us here, selecting “MorettiLAB – Baking advice” in the motivation section, we will contact you to make an appointment.

If you are abroad you can contact your local dealer or write to us at: service@morettiforni.com

Proven® is sold directly by the company. You can contact us here and we will be happy to answer all your questions or address you to the closest dealer.

Proven® is a built-in oven that can also be installed in existing kitchens by respecting the parameters contained in the technical data sheet and in the instruction manual.

For safety reasons, according to existing law, installation below the hob is forbidden. In addition, pyrolytic ovens must be installed at least 80 cm above the ground.

Proven®’s overall commitment is 3 kW, but its average consumption is 1.5kW, so it can also be installed with a 3.3 kW counter and contract.

The connection is essential only for the vaporization.

It is necessary for all those locations where a pressure regulator is not already present.

Proven® is a multifunction oven that can bake any kind of food. Furthermore, its integrated programs include a rich section of recipes dedicated to gastronomy.

Proven® vaporization function is dedicated to leavened products like bread and panettone. The steam is spread during baking, but it does not literally steam cook directly, or with a controlled humidity chamber.

The Moretti Forni SmartBaking app allows you to connect your ovens and control them remotely. Set baking parameters, functions, and program the switch on timers. Additionally, with monthly reports, you can monitor consumption and analyse your business performance.

The SmartBaking app is available for the following ranges:
• serieS from serial number 280097 (produced from January 2021)
• Neapolis from serial number 301115 (produced from March 2023)
• serieX from serial number 296236 (produced from October 2022)
• serieT from serial number 280683 (produced from January 2021)
• serieT T64E from serial number 301116 (produced from March 2023)
• serieT T64G from serial number 284672 (produced from September 2021)

For the latest app features, ovens must be kept up-to-date. Software updates can be done via WiFi.

serieS software update
serieT software update
serieX software update

For Neapolis and T64 ovens connected to the internet, updates are automatically done.

The oven serial number can be found in the instruction manual and/or on the info screen for serieS, serieX, and serieT models (excluding T64E/G, Neapolis 6 and 9 models).

Alternatively, you can find the serial number on the oven’s tag:

• for serieS and serieX see the right side of the oven
• for Neapolis see the back of the oven
• serieT see the left side of the oven

Yes, the app is free and available for iOS and Android.

*Moretti Forni reserves the right to make it a paid app or with paid content at any time.

Yes. Here are the links for Google Play and App Store.

Follow the video tutorial:
serieS
Neapolis
serieX
serieT
serieT T64

With the SmartBaking app, you can access your oven’s screen and manage:

• Switch on timer
• Temperature
• Advanced functions (Power-Booster, Eco-Standby), etc.
• Baking programs.

Note: Functions vary depending on the models.

For any issue, contact our Customer Service here.

Yes. With the SmartBaking app, you can connect all compatible ovens and manage them with one click.

For registration, it is recommended, for security and control reasons, to use the email and data of the business/company owner.

The user is unlimitedly responsible in case of imprudence, inexperience, negligence, willful misconduct, and gross negligence in using the SmartBaking® App; the same responsibility remains with collaborators, employees of the user or user beneficiaries of the application at the user’s will.

The verification code is automatically sent from the email address noreply-app@morettiforni.com.
If you do not receive it, check your spam or junk folder.

– Ovens cannot be connected to 5GHz WiFi networks but only to 2.4GHz networks.
Check that your network meets this specification.
– STOP the oven, turn it off correctly and turn it back on.
Check that the oven is updated with the latest release available
– The router is too far from the oven or in a position that compromises the signal strength: try moving it closer to the oven, lifting it from metal counters, etc. Alternatively, you can install a WiFi repeater near the oven.

Note: Try connecting the oven using your smartphone hotspot.
If the oven connects correctly, contact your network administrator or whoever provided the router to verify the settings. If the oven does not connect, contact our Customer Service.

1.Check that the internet connection is working.

2.STOP the oven, turning it off from the main switch and turning it back on. Wait for it to automatically reconnect.

3.Check that the oven is updated with the latest available software.

Yes, the oven must be connected to the restaurant/shop internet network, and you must have internet available on your smartphone.

The equipment provides an estimate of consumption, so small discrepancies with actual consumption can occur.
If you notice a significant discrepancy, contact our Customer Service.

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