How much do your products cost?
Our ovens are highly customizable (no. of decks, finishes, supports, etc.) so we need to know your needs to create a tailor-made quote. Contact us by filling out the form here and we will be glad to answer all your questions.
If you prefer, you can contact your local dealer, consulting the list here.
Which oven for pizzeria, bakery and pastry do you recommend?
Go to our page “Which oven shall I choose?” and select the relevant variables. For further info we are at your disposal: contact us by filling out the form here or via chat.
Shall I choose an electric or gas oven?
One of the most frequent doubts when choosing a professional oven concerns the power supply: electric oven or gas oven? It depends on your kitchen!
Do you sell custom ovens?
We can study together the solution that best suits your needs. Contact us by filling out the form here, one of our representatives will contact you to help you choose the perfect oven for you.
Where can I find the instruction manual for my oven?
The instruction manual is inside each of our ovens. If you have lost it or need a new manual you can request it by email at firstname.lastname@example.org
I need professional training to use my oven.
You can scan the QR code on the oven and go on our detailed video tutorial page. For even more specific training you can contact our dealers, who are adequately prepared and help to support you. Click here to find the one closest to you.
Where can I find the recipes and settings? How can I request a baking consultation?
In our ovens menu you can find many programs specifically designed for perfect baking or you can request the recipe and setting guide here.
Furthermore, for all our customers who are looking for specific baking advice, we provide a free baking consultancy service with our Corporate Chefs. Request it here now. Our experts guarantee a tailor-made baking!
Where can I find your ovens?
Discover your local dealer, click here.
I am interested in your ovens: is it possible to try them?
Contact us here, selecting “MorettiLAB – Baking advice” in the motivation section, we will contact you to make an appointment.
I need Technical Assistance, I need a spare part.
If you are abroad you can contact your local dealer or write to us at: email@example.com
Where can I find Proven®?
Proven® is sold directly by the company. You can contact us here and we will be happy to answer all your questions or address you to the closest dealer.
Can I install it in my kitchen?
Proven® is a built-in oven that can also be installed in existing kitchens by respecting the parameters contained in the technical data sheet and in the instruction manual.
Can Proven® be installed under the hob?
For safety reasons, according to existing law, installation below the hob is forbidden. In addition, pyrolytic ovens must be installed at least 80 cm above the ground.
How many kW do I need to use it at home?
Proven®’s overall commitment is 3 kW, but its average consumption is 1.5kW, so it can also be installed with a 3.3 kW counter and contract.
Is it necessary to connect the oven to the water supply?
The connection is essential only for the vaporization.
Is it mandatory to install the "Pressure reducer and water filter kit"?
It is necessary for all those locations where a pressure regulator is not already present.
Can I also bake products like roasted meat, lasagna, potatoes, fish?
Proven® is a multifunction oven that can bake any kind of food. Furthermore, its integrated programs include a rich section of recipes dedicated to gastronomy.
Can I steam cook?
Proven® vaporization function is dedicated to leavened products like bread and panettone. The steam is spread during baking, but it does not literally steam cook directly, or with a controlled humidity chamber.
What are the main features of the SmartBaking app?
The Moretti Forni SmartBaking app allows you to connect your ovens and control them remotely. Set baking parameters, functions, and program the switch on timers. Additionally, with monthly reports, you can monitor consumption and analyse your business performance.
Which ovens are compatible with the app? Can I use the app with an oven I have already purchased?
The SmartBaking app is available for the following ranges:
• serieS from serial number 280097 (produced from January 2021)
• Neapolis from serial number 301115 (produced from March 2023)
• serieX from serial number 296236 (produced from October 2022)
• serieT from serial number 280683 (produced from January 2021)
• serieT T64E from serial number 301116 (produced from March 2023)
• serieT T64G from serial number 284672 (produced from September 2021)
For the latest app features, ovens must be kept up-to-date. Software updates can be done via WiFi.
For Neapolis and T64 ovens connected to the internet, updates are automatically done.
Where can I find the serial number of my oven?
The oven serial number can be found in the instruction manual and/or on the info screen for serieS, serieX, and serieT models (excluding T64E/G, Neapolis 6 and 9 models).
Alternatively, you can find the serial number on the oven’s tag:
- for serieS and serieX see the right side of the oven
- for Neapolis see the back of the oven
- serieT see the left side of the oven
Can I download the app for free?
Is the app available for both iOS and Android devices?
How do I connect my oven to the app?
Can I program the oven using the SmartBaking App?
With the SmartBaking app, you can access your oven’s screen and manage:
- Switch on timer
- Advanced functions (Power-Booster, Eco-Standby), etc.
- Baking programs.
Note: Functions vary depending on the models.
How do I resolve any issues with the app or oven connectivity?
For any issue, contact our Customer Service here.
Can I program multiple ovens simultaneously?
Yes. With the SmartBaking app, you can connect all compatible ovens and manage them with one click.
Who should create an account and password?
For registration, it is recommended, for security and control reasons, to use the email and data of the business/company owner.
Can I share my account and password?
The user is unlimitedly responsible in case of imprudence, inexperience, negligence, willful misconduct, and gross negligence in using the SmartBaking® App; the same responsibility remains with collaborators, employees of the user or user beneficiaries of the application at the user’s will.
In the account creation process, a verification code is required. Where can I find it?
The verification code is automatically sent from the email address firstname.lastname@example.org.
If you do not receive it, check your spam or junk folder.
The WiFi network is not listed among the available WiFi on the oven. How can I fix this?
– Ovens cannot be connected to 5GHz WiFi networks but only to 2.4GHz networks.
Check that your network meets this specification.
– STOP the oven, turn it off correctly and turn it back on.
Check that the oven is updated with the latest release available
– The router is too far from the oven or in a position that compromises the signal strength: try moving it closer to the oven, lifting it from metal counters, etc. Alternatively, you can install a WiFi repeater near the oven.
Note: Try connecting the oven using your smartphone hotspot.
If the oven connects correctly, contact your network administrator or whoever provided the router to verify the settings. If the oven does not connect, contact our Customer Service.
The oven is connected to WiFi but appears 'offline' in the app. What should I do?
1.Check that the internet connection is working.
2.STOP the oven, turning it off from the main switch and turning it back on. Wait for it to automatically reconnect.
3.Check that the oven is updated with the latest available software.
Can I manage the oven from home?
Yes, the oven must be connected to the restaurant/shop internet network, and you must have internet available on your smartphone.
I received the monthly consumption report but find discrepancies with the actual oven consumption. Why?
The equipment provides an estimate of consumption, so small discrepancies with actual consumption can occur.
If you notice a significant discrepancy, contact our Customer Service.